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Returns Policy

Last edited: 23rd December 2025

At The Load & Lounge, every item is made to order specifically for you. Because we use on-demand printing through our partner, Printful, we do not maintain a physical inventory. As a result, we do not offer returns or exchanges for buyer’s remorse or incorrect size selection.

Please review the details below regarding our policy for damaged items and shipping issues.

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1. Damaged or Misprinted Items

Any claims for misprinted, damaged, or defective items must be submitted within 14 days after the product has been received.

  • What to do: If you receive a damaged item, please email us immediately at theloadandlounge@gmail.com with your order number and clear photos of the damage.

  • Resolution: For items deemed defective by Printful, we will arrange for a replacement to be sent to you at no additional cost.

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2. Sizing Issues & Buyer’s Remorse

Because each product is custom-printed at the time of your order, we cannot offer returns or exchanges if:

  • You ordered the wrong size.

  • you changed your mind about the purchase.

Tip: We provide sizing charts for all apparel items. Please double-check these measurements before placing your order to ensure the perfect fit.

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3. Missing or Lost Packages

For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.

  • Before contacting us: Please check your tracking link (sent via email) to see the latest status and check with your neighbors or local post office.

  • Resolution: If the package is confirmed lost by the courier, we will coordinate with Printful to have a replacement sent to you.

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4. Incorrect or Unclaimed Addresses

As outlined in our Shipping Policy, accuracy at checkout is vital:

  • Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be responsible for reshipment costs once we have confirmed an updated address with you.

  • Unclaimed: Shipments that go unclaimed are returned to the facility. You will be liable for the cost of a reshipment to yourself.

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5. How to Get Help

If you have an issue with your order that falls under the "Damaged" or "Lost in Transit" categories, please contact us at:

Email: theloadandlounge@gmail.com

Subject Line: Return Claim - Order #[Insert Order Number]

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