Privacy Policy

Who we are

The Load & Lounge is operated by Shanique Blake, a sole trader based in Nottingham, United Kingdom.
We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Policy or how your data is handled, please contact us at:
📧 theloadandlounge@gmail.com
📞 07480403233

Information We Collect

We may collect the following types of personal data:

a. Information you provide directly:

Name and contact details (email address, phone number, address).
Payment and transaction information.
Order or service details (for food, drinks, or laundry).
Any correspondence or feedback you send us.

b. Information collected automatically:

IP address, browser type, and device information.
Usage data (e.g. pages visited, time on site).
Cookies and similar tracking technologies (see Section 8).

c. Marketing data:

Preferences for receiving marketing or promotional communications.

How we use your information

We use your data to:

Process orders, payments, and deliveries.
Provide customer support and respond to enquiries.
Improve our products, services, and website experience.
Send order confirmations, service updates, and marketing (where you’ve consented).
Comply with legal and tax obligations.

We will never sell or rent your personal data to third parties.

How We Store and Protect Your Data

Your personal information is stored securely using encrypted systems and secure payment processors.
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

We retain personal data only as long as necessary to fulfil the purposes described or as required by law.

Sharing Your Information

We may share limited information with trusted third parties who help us operate our business, including:

Payment processors (e.g., Stripe, Square, etc.).
Website hosting or IT support providers.
Delivery or courier services.

All third parties are required to handle your data securely and only for authorised purposes.

Your data your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Object to processing or restrict certain uses.
Withdraw consent to marketing communications at any time.

You can exercise these rights by contacting us at [Insert business email].

If you’re unhappy with our response, you can contact the Information Commissioner’s Office (ICO):
📞 0303 123 1113
🌐 www.ico.org.uk

Cookies tracking and technologies

Cookies are small text files placed on your device to improve your experience and help us understand how our website is used.

We use cookies to:

Enable essential site functionality (e.g. shopping cart, secure login).
Analyse site performance and usage (via Google Analytics or similar tools).
Remember your preferences and improve your browsing experience.

Managing Cookies

When you first visit our website, you will see a cookie banner allowing you to accept or manage cookies.
You can also change your cookie preferences or disable cookies in your browser settings at any time.

Please note: Disabling certain cookies may affect website functionality.

Marketing communications

If you subscribe to our mailing list, we may send you updates, promotions, or news related to The Load & Lounge.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

We use GDPR-compliant email marketing tools to manage subscriptions securely.

Links to other sites

Our website may include links to external websites. We are not responsible for the content, security, or privacy practices of other sites.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any updates will be posted on this page with a new “last updated” date.